At Note Nook, we are dedicated to providing exceptional customer service and ensuring a positive shopping experience. This Service Policy outlines how we manage customer inquiries, order processing, shipping, and returns.
1. Customer Support
We are here to assist you with any questions or concerns regarding your order or our products. Our customer service team is available to help you:
- Email: support@notenookllc.shop
- Response Time: We strive to respond to all inquiries within 24-48 business hours (Monday to Friday, excluding holidays).
2. Order Processing
- Processing Time: Orders are processed within 1-3 business days from the time payment is confirmed. Orders placed over the weekend or on holidays will be processed on the next business day.
- Order Changes: If you need to make changes to your order, please contact us within 24 hours of placing it. After this time, changes may not be possible if the order has already been processed.
3. Shipping and Delivery
For detailed information about shipping rates, delivery times, and tracking, please refer to our Shipping Policy.
4. Returns and Refunds
For information on how to return products and obtain refunds, please see our Refund Policy. In summary:
- Returns: Eligible items can be returned within 30 days of receiving your order.
- Refunds: After we receive and inspect your returned item, we will process your refund to the original payment method. Please allow 5-7 business days for the refund to be reflected in your account.
5. Product Availability
We make every effort to ensure that all items listed on our website are in stock. If an item is out of stock after you place an order, we will notify you promptly and offer alternatives, such as a backorder or a refund.
6. Product Descriptions
While we aim to provide accurate descriptions and images of our products, there may be slight variations in color or appearance due to lighting or screen settings. If you feel that an item does not match its description, please contact us for assistance.
7. Pricing and Payments
- Pricing: All prices are listed in USD and may change without notice. The final price will be displayed at checkout.
- Payments: We accept all major credit cards and other payment options available at checkout. Payment is due at the time of purchase.
- Sales Tax: Applicable sales tax will be calculated based on your shipping address and added at checkout.
8. Order Cancellations
Orders may be canceled within 24 hours of placement. If your order has already been processed or shipped, cancellation may no longer be possible. In such cases, you will need to follow the return process once the order is received.
9. Promotions and Discounts
Note Nook may offer promotions and discounts periodically. These will be subject to specific terms and conditions, which will be clearly stated on our website or marketing materials.