At Note Nook, we strive to provide our customers with fast, reliable, and affordable shipping services. Please read the following shipping guidelines to ensure a smooth delivery process.
1. Order Processing
- Processing Time: All orders are processed within 1-3 business days (Monday to Friday, excluding holidays).
- Orders placed over the weekend or on holidays will be processed on the next business day.
- Once your order has shipped, you will receive an email confirmation with tracking information.
2. Shipping Rates and Delivery Times
We offer both domestic and international shipping. Shipping fees are calculated based on your location and the selected shipping method at checkout.
- Domestic Shipping (USA):
- Free Standard Shipping on orders over $50.
- A flat rate of $5 for orders under $50.
- Standard shipping typically takes 3-7 business days depending on your location.
- Expedited shipping options are available for an additional fee.
- International Shipping:
- Shipping costs for international orders are calculated at checkout based on the destination.
- Delivery times vary by destination but generally range from 7-15 business days.
- Please note that customs clearance and other factors may affect delivery times.
Note: Shipping times are estimates and are subject to potential delays due to external factors such as weather conditions or customs procedures.
3. Tracking Your Order
- Once your order has shipped, you will receive a tracking number via email.
- You can track the status of your package through the shipping carrier’s website using the provided tracking number.
4. Customs, Duties, and Taxes (International Orders)
- International shipments may be subject to customs duties, taxes, and other fees upon arrival in the destination country. These fees are the responsibility of the customer and are not included in the order total or shipping costs.
- Note Nook is not responsible for any delays caused by customs processes.
5. Incorrect Shipping Information
- Please ensure that all shipping information is entered correctly at checkout. Note Nook is not responsible for delays or lost packages due to incorrect addresses.
- If you realize there is an error in your shipping address, please contact us immediately at support@notenookllc.shop. We will do our best to correct the information before the order is processed, but we cannot guarantee changes once the order has been shipped.
6. Lost or Stolen Packages
- Once the package has been marked as delivered by the shipping carrier, Note Nook is not responsible for any lost or stolen items. We recommend checking with the carrier or your local post office if your package shows as delivered but cannot be found.
- If you believe your package is lost in transit, please contact the shipping carrier first. If they cannot resolve the issue, feel free to reach out to us at support@notenookllc.shop, and we will assist you with filing a claim or finding a solution.
7. Shipping Delays
While we strive to meet all estimated delivery times, delays may occasionally occur due to factors beyond our control (e.g., customs processing, weather, etc.). In the case of a significant delay, we will inform you via email with updated delivery information.
8. Free Shipping Promotions
We occasionally offer free shipping promotions. These promotions are subject to specific terms and conditions, which will be clearly outlined during the promotion period.